RESERVATIONS
All bookings made with Rokah Safaris are subject to these terms.
- The price of the trip includes: Private Ground transport (car and fuel in 4*4), Safari guide, gorilla/chimpanzee permits mentioned in the itinerary, entry cost to all parks mentioned in the itinerary, all activities mentioned (boat, rafting, and so on), all meals and accommodation. This is if nothing else has been agreed.
- Price does not include: International flights (unless special agreement), visa fees, drinks, items of personal use, and tips.
- Adjustments after booking: If you want to make changes in your itinerary after booking we will arrange for this if it is possible. Note that the dates for gorilla and chimpanzee trekking can’t be adjusted after booking.
- Changes in the itinerary: In the case of unforeseen circumstances (such as road closures, bad weather, security conditions, or problems with hotels) Rokah Safaris reserves the right to make adjustments in the itinerary. You will of course be informed about this as soon as possible.
- Payment: We will ask you to pay 50% of the agreed fee as a down payment in connection with making the booking (this payment always includes the gorilla permits since these have to be secured right away). and the last Installment can be paid on arrival by cash
.(unless other terms have been agreed). Bookings made within one month of departure must be paid in full in connection to the booking. After receipt of first down payment Rokah Car Rental Services Uganda will take necessary steps to secure bookings of items specified in the itinerary.” - Means of payment: Payment from abroad should be done through a bank transfer to our account in Uganda. Transfer fees are paid by the client. We accept payment in cash. Credit cards are accepted from across the world with an additional charge of 3%. At the moment we don’t accept credit card transactions from the USA.
- During safari: The animals in the parks are wild so no guarantees can be given of good sightings during game drives or trekking, but rangers and our guides will do their very best to make sure you get a great experience. Rokah Safaris reserves the right to refuse any client behaving in a way that can cause danger/inconvenience to any third party, or damage to property, environments, or ecosystems to continue the trip. In such a case no refunds will be made and Rokah Safaris will not be liable for expenses occurring due to termination.
- Vehicles: We put a lot of energy into getting cars that are in a roadworthy condition. Despite this punctures, breakdowns, damage or any other delay can occur due to poor road conditions Terms & conditions are out of our control, and for this, no liability can be accepted.
- Cancellations:
– 60> days to start of safari 10% charge
– 59-32 days to start of safari 25% charge
– 31-8 days to start of safari 50% charge
– 7-3 days to start of safari 75% charge
– 2-0 days to start of safari 100% charge
– Gorilla permits and flight tickets are excluded from the percentages above and are 100% non-refundable.
Health: It is the responsibility of the client to ensure that proper medical precautions (immunizations and so on) have been taken.
Complaints: Any issues that occur during the safari should be reported immediately to the guide and we’ll do our best to resolve it. If an issue has not been solved to the client’s satisfaction a written complaint should be e-mailed to us no later than 30 days after finishing the safari.
Liability: Rokah Safaris cannot accept liability or pay compensation for unforeseen circumstances that are out of our control. This includes flight delays/cancellations, war/threat of war, riots, civil unrest, terrorist attacks, border closure, acts of the government, strikes, thefts, epidemics, road closure, natural disasters, extreme weather conditions, fire, technical/mechanical problems to transport due to bad roads and similar events beyond the company’s control.
Insurance: It is the client’s responsibility to make sure that they have sufficient coverage with a travel insurance.